Return & Refund Policy
At Sylvrashine, we are committed to delivering premium-quality 999 pure silver devotional idols, gifting items, and home décor products. Each product is carefully inspected and securely packed before shipping to ensure it reaches you in perfect condition.
No Return & No Refund Policy
Due to the nature and value of our silver products, Sylvrashine follows a strict No Return and No Refund policy. Once an order has been placed and delivered, it cannot be returned, exchanged, or refunded.
We encourage customers to review product details, images, and specifications carefully before placing an order.
Damaged or Incorrect Products
In the rare case that you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. You may be asked to provide clear photos of the product and packaging for verification.
After reviewing the issue, our team will provide an appropriate resolution, which may include a replacement if the issue is verified.
Order Cancellation
Orders can only be cancelled before they are shipped. Once the order has been processed or dispatched, cancellation will not be possible.
Contact Us
If you have any questions regarding our policy, please contact our support team. We are always happy to assist you and ensure a smooth shopping experience with Sylvrashine.